Refund & Returns

Last updated June 28, 2023

RETURNS & REFUNDS

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@hockeybakery.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Belgium: Nieuwe Weerd 22 3650 Dilsen - Stokkem

France: Rue Ettore BUGATTI PFC Erstein ZI Ouest – BP 110 67119 Erstein Cédex

Italy: Via Marinoni 1 33057 Palmanova (UD)

Germany: Schloßplatz 2 086 48 Bad Brambach

Netherlands: Graafstroomstraat 2 3044AR Rotterdam The Netherlands

Spain: CIM VALLES 08130 Santa Perpetua de Mogoda BARCELONA

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us

EXCEPTIONS

For defective or damaged products, please contact us at the contact details above to arrange a refund or exchange.