Refund & Returns

Last updated January 28, 2023

Thank you for your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.

Before returning an item, please contact us by using Chat or send us a message directly at: hello@hockeybakery.com or call +31629768808.

Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@hockeybakery.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Belgium: Nieuwe Weerd 22 3650 Dilsen - Stokkem

France: Rue Ettore BUGATTI PFC Erstein ZI Ouest – BP 110 67119 Erstein Cédex

Italy: Via Marinoni 1 33057 Palmanova (UD)

Germany: Schloßplatz 2 086 48 Bad Brambach

Netherlands: Graafstroomstraat 2 3044AR Rotterdam The Netherlands

Spain: CIM VALLES 08130 Santa Perpetua de Mogoda BARCELONA

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details above to arrange a refund or exchange.